About Us
Tailgategoddess.com is the online retail division of Cha-Cha Designs, Inc., a gift manufacturing and design company. We are proud that all of our products are handcrafted in the United States. The mission of Cha-Cha Designs, Inc. is simple – we want to provide the best products and service to our customers. We take great pride in our company, our commitment to customer service, and the products we sell.
Tailgategoddess.com is designed to provide you with a safe and secure online, shopping environment. We adhere to a strict privacy policy, meaning your information will not be shared, sold, or otherwise distributed.
Terms and Policies
Tailgategoddess.com merchandise is normally shipped within 3-5 business days from time of order approval. Our orders are shipped via UPS Ground. The shipping schedule may vary during peak holiday season. When placing orders, be sure to include your physical address in the order. We do not ship to post office boxes. The UPS tracking feature will e-mail you a tracking number once the package is picked up for delivery from our facility.
Damages and Returns
Tailgate Goddess merchandise is custom made for our customers. When selecting products, please e-mail our company with any questions before you place your order. Customer service is available Monday thru Friday from 9 a.m. – 5 p.m. by calling 803.782.242.
If your shipment is damaged, please notify our office within 2 days of receipt.
Rush Orders
Please notify us if you need an item shipped quicker than the normal 3-5 day shipping schedule. There are two UPS Express options: 2-day shipping for an additional $15 and UPS Overnight Saver for an additional $25.
Contact our staff with any questions you may have at shop@chachadesigns.com. E-mail works best and is our preferred method of communication. Please provide your transaction number in your e-mail as well as a return phone number.
We thank you for your business!
